If you’ve been instructed to do so by JB WebTech, then please click the TeamViewer QuickSupport link below to initiate a remote helpdesk connection. It’ll give you an ID and Password that you’ll need to provide to JB WebTech in order to make the secure connection:

• TeamViewer QuickSupport (for Windows) – Please click here to download and run this program, then tell JB WebTech the ID and Password.
  

• TeamViewer QuickSupport (for Mac)

Please note that working on a computer remotely is still time that I need to set aside for you as if I were actually sitting in front of your computer and will be charged accordingly.